PRIVACY POLICY

The products and services provided on this website are registered under Indie n Urban under the Malaysian Companies Registrar (Registration number: ) (‘WE’, ‘US’, ‘OUR’). We are committed to protecting your privacy and will never misuse information collected. The purpose of this policy is to outline how the information collected is used.

PERSONAL INFORMATION

We do not collect personal information about you, except when it is provided to us by you.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information to help you with your experience. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.

When you submit your Personal Information to us, or by using, browsing or accessing our websites or social media channels, you are giving your consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy. You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service.

METHODS OF COLLECTION

We will collect Personal Information about you in a variety of ways, including:

  • through your use, or orders of, of our products and services; when you visit or submit information through our website, social media or and other online channels, when you contact us with a query or request information about our products and services, complete any forms or agreements for our products and services, when you participate in competitions, promotions, events, sweepstakes, surveys, questionnaires or rewards programs
  • from publicly available sources of information (including, but not limited to, social media sites).

The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.

HOW DO WE USE YOUR PERSONAL INFORMATION

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features and our social media channels in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence (live chat, email or phone inquiries)

We do not provide, trade or sell Personal Information to other organizations without your consent. If you provide your Personal Information to us, whether via one of our websites or social medial channels, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips, promotions or competitions. If you prefer not to receive such communications including those of any rewards programs- please email us at hello@indienurban.com.

Our website automatically gathers anonymous information to monitor the use of our website (under the domain name indienurban.com) like the volume and frequency of visitors, the webpages accessed and any information downloaded. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information & services to as many users as possible. If we send you an email or other electronic message, we may record where you open the message and click on particular links. This helps us better understand which products or services may be of interest to you. Like many other websites, our website may use ‘cookies’ from time to time. Please refer to section 4 below for more information on cookies.

Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP). We take reasonable steps to protect the security of personal information once it comes into our possession. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns, improve our services and to deliver the outstanding customer service that we offer our customers. We mainly communicate with your through email, if you wish to unsubscribe the direct marketing communicate, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost.

UPDATING INFORMATION

We take all reasonable steps to ensure that all Personal Information we hold is accurate however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete. Alternatively, you can also visit our web site and log on to manage your Personal Information at any time.

If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.

COOKIES

Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. However, if you turn cookies off it will turn off some of the features of the site and may affect your experience with us.

HOW IS YOUR PERSONAL INFORMATION PROTECTED?

We do everything in our control to ensure that your personal information is protected when using our services. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

ACCESS & CHANGES

We may amend this privacy policy from time to time by posting our new privacy policy on the indie n urban website. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. Your continued use of our products, services or websites following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

You may request access to personal information that we hold about you at any time. If you would like to know what information we hold about you please email the Privacy Manager at hello@indienurban.com If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible. We will provide our lawful reasons in the unlikely event that we deny any request for access or correction of personal information. If we deny a request to correct information and you disagree, you may request that we make a note of your correction request with that information.

CONTACT US

Your privacy is of utmost importance to us. Your personal information will not be used for any other purposes besides improving your experience with us and to provide you with the best customer experience as it is our priority. We have taken great measures to ensure that your interaction with us is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact our Privacy Officer by emailing us at hello@indienurban.com

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